Student Affairs IT Support Requests

Providing Request Details - Webforms

These custom webforms allow Student Affairs staff to request IT support for websites and applications that are specifically utilized by Student Affairs. (If you are unsure if you should be submitting a service request on behalf of your department, please discuss this with your immediate supervisor).

Complete the appropriate fields as outlined below:

• Requestor Name
  • This field will be auto-populated from your SSO sign-in information and is grayed out on the form
• Requestor Email
  • This field will be auto-populated from your SSO sign-in information and is grayed out on the form
• Service
  • This field will be auto-populated based on the service type you initially selected and is grayed out on the form
• Department that Needs Support
  • Select the department that requires support
  • Note: You can type the first letter of the department’s name to quickly jump to departments that begin with that letter. Note that departments whose name begins with “Office of” are sorted under the letter O (e.g. Office of Student Conduct)

• Application/Website Name
  • Select the name of the website or application that requires support
  • Note: The list of applications includes those that are specific to Student Affairs. For campus-wide applications (e.g. Google Email) return to the main support page and select 
• Department Contact Name
  • Provide the name of the person to be contacted regarding this issue (this may or may not be the requestor if you are submitting on someone else’s behalf)
• Department Contact Email
  • Provide the email address of the person to be contacted regarding this issue
• Urgency
  • Select the appropriate urgency level of the support request as outlined below:
  • Highest - Critical issue preventing the department’s normal business
    • (e.g. an entire application or site is not functioning and the department cannot operate until service is returned)
  • High - Urgent issue disrupting the department’s normal business
    • (e.g. a function of an application is not working properly for all users, but a workaround is possible until resolved)
  • Medium - Issue/need that partially disrupts a user's or users' ability to do work or access service
    • (e.g. a function of an application is not working properly for one or a few users, but workarounds are possible)
  • Low - Minor issue/need that has minimal impact on a user’s ability to do work or access service
  • Lowest - Issue/need that has no impact on a user’s ability to do work or access service
• Subject
  • Provide a brief description of the issue, similar to the subject line of an email (e.g. Sunapsis not importing students’ second major)
• Detailed Description
  • Provide a detailed description of the issue. 
  • Note: the more complete the information is, the better service IT will be able to provide
  • Note: Personally Identifiable Information should not be provided in this field.
• Attachments
  • Upload any relevant attachments that will assist in resolving the issue. 
  • Note: Personally identifiable information (PII) can be uploaded here if needed. 
  • Note: The following file extensions are supported: pdf, doc, docx, txt, jpg, jpeg, png, gif, csv, xlsx, xls, ppt, pptx.
• Send Copies
  • By default, both fields are checked, and we recommend leaving them checked if you are not the department contact for the issue/request being submitted to ensure you receive a copy of your service request

Click Submit

Frequently Asked Questions